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Covid-19 and Existing Holiday Bookings

Contours Holidays are continually monitoring the worldwide events associated with the outbreak of Coronavirus (COVID-19). Read on for answers to common questions concerning the impact the virus might have on your holiday.

The below information was last updated on 6th July 2020.

Will my holiday go ahead?

On the 21st March 2020, we took the decision to suspend all holidays on a rolling six-week basis as the situation developed. As of the 1st June, we stopped doing this, as the UK government had indicated that accommodations and other hospitality businesses may be allowed to open from the 4th July; on the 23rd of June, this re-opening was confirmed. As a result of this, already-booked tours from the 17th of July will be going ahead.

If the situation changes and it again becomes impossible for your tour to go ahead, we will be in touch as soon as possible to discuss the next steps. Please keep an eye on the email account you used to get set up with us, including your junk inbox, and contact us immediately if you have any questions.

Can I cancel my holiday?

For holidays which have not been suspended, our standard cancellation policy applies. However, if you are concerned about holidaying during the pandemic and would like to walk at a later date, please let us know, as we are more than happy to postpone your tour for your safety. A fee may be applicable.

Can I claim on my travel insurance?

We always highly recommend that you take out a comprehensive travel insurance policy that will cover any lost holiday costs in the event that you need to cancel or are unable to travel, whether you are a UK national or travelling in from abroad. We advise you check with your travel insurance provider to see if you will be covered for a cancellation due to Coronavirus. The specifics of your situation will heavily influence this; most policies do not appear to cover government-mandated shutdowns, but if your transport has been cancelled by your airline and therefore you cannot travel to reach our tours, your policy could cover this.

If you are traveling from abroad

At present, the UK government has put in place a series of restrictions and allowances for those travelling to the UK from abroad. More information on this can be found here. If you are traveling from a country that is not on the quarantine exemption list, you would need to self-isolate for 14 days upong arriving in the UK. We understand if those customers affected by this would prefer to postpone their tours until such quarantine measures are lifted, so please contact us to discuss your options. We also strongly recommend keeping an eye on the UK government guidelines, as they are subject to change.

What if my tour does go ahead?

Inevitably, some aspects of your tour will be different under even partial lockdown. Please refer to our Booking Under Coronavirus page for full advice on this, and contact us if you have any further questions.